Refund policy

To request a return, please email sales@famousrockshop.com.au with:

* Full Name

* Order Number

* Item details 

Return address

Famous Rock Shop
517–519 Hunter Street
Newcastle NSW 2300
Australia

Our return policy is in accordance with Australian Consumer Law. 

Change-of-Mind Returns

We understand that sometimes plans change. If you wish to return an item for a change of mind, you may do so within 14 days of delivery.

Items must be in original condition, unused, in original packaging, and resaleable condition.

Customers pay return postage for change-of-mind returns.

Change-of-mind returns are not accepted for swimwear, socks, hats, jewellery, records, CDs, cassettes, makeup, or personal hygiene items.

A 10% restocking fee will be deducted from the refund amount.

Example: Refund = Product price – 10% restocking fee.

Restocking fees help cover the costs of processing, inspecting, and repackaging returned products.

This fee does not apply if the item is faulty, damaged, or incorrect. 

Refund timing

We usually issue approved refunds about one day after receiving and checking the returned item. For refunds processed through Shopify Payments, please allow up to 10 business days after the refund is issued for your bank to credit the funds.